How can we help?
Frequently asked questions
No confirmation email?
Check spam and the address you entered. Use Resend confirmation on the login page and allow time before retrying.
Forgot your password?
Request a reset using your account email. Open the latest email in the same browser that requested it. Request a new link if it expires.
Why is my listing not visible?
New or edited listings may await review. Check My listings for status and any rejection reason.
Which category should I choose?
Choose the main category and closest subcategory. Add accurate condition and specifications. Use Other when needed.
How do I renew a listing?
Renew expired listings from My listings. Renewal requires quota and returns the listing to review. Editing alone does not extend its duration.
How do plans and promotions work?
Choose a plan from subscriptions or your listing promotion page. A request alone does not activate it or confirm payment. Review the price and duration and contact support if needed.
Does the platform guarantee sales or deliver goods?
Buyers and sellers arrange inspection, payment and delivery directly. Publication does not guarantee identity or item quality. Never share verification codes.
How do I report a problem?
Use the report button for listing violations. For technical or subscription issues contact support with a description and link, without sensitive information.
How do I delete my account?
Use Delete account in My account and follow the confirmation steps. Deletion is permanent; review carefully before proceeding.
Contact Souq Souria
Include the listing link and a description. Never send passwords, verification codes or card details.
